Operating the Amadeus GDS - Business Travel Management Functions

Skills Covered

World Geography

Introduction/Europe/Africa/Asia/Oceania/South America/USA & Canada/Mexico & Central America

Industry Standards

24-Hour Clock/Time Zones/Airport & City Codes (US, Canada, Europe & Asia)

Types of Travel

Leisure/Business and other Types of Travel

Travel Service Providers

Airports/Commercial Airlines

Travel Industry and Governmental Regulations and Requirements

Governing Bodies/Passports, Visas & Other Documents & Travel Regulations

Blue Ribbon Customer Service

A Day in the Life of a Business Traveller/What is Customer Service? /The Business Travel Conversation/Etiquette for the Business Travel Professional/Building Rapport/Consultative Servicing/Handling Challenging Situations

Business Travel Economics and Operations

Economics of Business Travel / A Day in the Life of a Business Travel Advisor

Aircraft and Aircraft Manufacturers

Aircraft Manufacturers/Aircraft Types

Airline Business Models

LCCs (Low Cost Carriers)/Codeshares/Airline Alliances

Airline Geography

Airline Hubs/Major Airport Codes

Airline Journeys and Contingency Planning

Journey Types/Journey Planning/Contingency Planning

Operating the Amadeus GDS

Advanced PNR Creation

Associated Optional Services/Direct Book Associated Optional Services/Standalone Optional Services

Advanced Flight Availability

Introduction to Advanced Flight Availability and Availability Types/Dual City Pair Availability/Codeshares, Airline Alliances, and LCCs
Carrier Specific Availability/Carrier Preferred Availability
Advanced Flight Availability Routing Qualifiers
Advanced Flight Availability Update Entries
Access Types and Indicators/Direct Access Availability
Building Connections and Minimum Connecting Times

Electronic Miscellaneous Documents (EMD)

Introduction to EMDs/Associated EMDs (EMD-A)/Standalone EMDs (EMD-S)

Ticket Exchange Essentials

Introduction to Ticket Exchanges/Electronic Ticket Records (ETRs)
(EMDs)/Fare Research for Ticket Exchanges/Research Multiple Fare Basis Codes

The Ticket Changer

Ticket Changer Basics/Basic Exchanges: Revalidations and Reissues
Exchanges with Penalty Fees/Exchanges with Residual Values/Non-Standard Exchanges