Amadeus Quick Course – Without Cars or Hotels

Course Outline

The course includes 20 lessons on airline reservations, fares, rules, pricing and ticketing with lessons, quizzes and two final assessments: Travel Industry Fundamentals, a training introduction, navigation tutorial and a technology overview begin also answer “What is a GDS?”.

How to Operate the Amadeus GDS

System Basics

What is Amadeus?
Amadeus GDS Work Environment
Sign In /Sign Out
Encode and Decode

Timetables

Timetable Displays, Return Timetable Displays

Basic Flight Schedules and Availability

Flight Availability and Return Availability
Availability Change Entries
Flight Schedules

Basic Flight Reservations

Flight Reservations from Availability

Basic PNR Concepts

Basic PNR Retrieval
Basic PNR Interpretation

Basic PNR Creation

Basic Single-Passenger PNR Creation
Basic PNR Creation Practice

Advanced PNR Concepts

PNRs with Multiple Passenger Names
PNRs with Remarks, OSI Messages, Addresses
PNRs with SSR Messages, Frequent Flyer Data, Seating

Advanced PNR Creation

Forms of Payment
Remarks
Messaging Overview
OSI Messages
Service Request SSR Messages
Frequent Flyer Elements
Security Information SSR Messages
Addresses

Seating

Seat Maps
Assign Specific Seats
Seat Assignment by Area Preference

Itinerary Changes and Cancellations

Cancellations
Rebook Flights from Availability
Rebook Flights with New Booking Code or Date

Passenger Data Changes

Delete Passenger Data
Change Passenger Data

Advanced Flight Availability

Access Types and Indicators
Building Connections and Minimum Connecting Times

Advanced Flight Reservations

Priority Waitlist

Basic Airline Fares and Fare Notes

Airline Fares Overview
Multi-Airline Fares
Carrier-Specific Airline Fares
Introduction to Fare Notes

Basic Itinerary Pricing

Basic Itinerary Pricing
Best Buy Itinerary Pricing

Basic Ticketing

Basic Ticketing

Queues

Queue Count, Queue Placement
Queue Access

Reference Systems

Introduction to Help Resources
Help System
Miscellaneous Reference Entries

Two Final Examinations

Airline Reservations
Fares and Ticketing