FAQS

1. What can you tell me about Hayton College?

Hayton College is an industry recognised private training provider with a long track record of delivering industry standard travel qualifications up to Diploma in Tourism level. Since 1999 this experience and expertise has been available online with unique interactive skills and knowledge based units which assist people to gain the skills and qualifications they need to join this dynamic industry. An associate company works in tandem with Hayton offering Travel Services such as airline tickets, hotel reservations, car rental bookings and yacht charter arrangements.

2. I’ve travelled a great deal, now I want to work in travel, will a travel skills course help me?

The Travel Industry’s main work skill is the competent use of a Computer Reservations System (CRS) also called a GDS or Global Distribution System.

It can be difficult to gain that first “foot in the door” job unless you have good PC skills, understand a bit about the Travel and Tourism Industry and can demonstrate that you understand and can use a CRS/GDS. It will definitely look good on your CV and help you land that first job.

3. I haven’t travelled much myself, will that matter?

Obviously, it helps but if you have a passion for travel you too can succeed to get a foot in the door. Just be sure to locate all the cities on a map or complete any mapping exercises you are sent.

4. What skills and qualifications will I need to start applying for jobs?

You definitely need good PC and keyboarding skills, customer relations experience and personal travel also help. It is a good idea to start building up your knowledge and skills base. Why not start with the Introduction to the Travel and Tourism Industry course if you don’t know much about the industry? Then follow that up with a computer reservations course:  those widely used in Australia include Galileo and Sabre.  Amadeus is also used in agency and airline areas but not to the same extent.

5. I can’t type very well, what can I do about that?

No problem, we have a very competitively priced online programme called “Typequick” – this is accessed via the Internet just as all our courses are. If you work consistently though the programme you will learn to touch type in 10 lessons, increase your speed and accuracy which will help you use e-mail, the internet and your CRS more efficiently.

Travel Industry jobs require good keyboarding skills. You don’t have to be the fastest typist in the world but you do have to be accurate. Mistakes cost money in a commission based industry.

6. What are my chances of getting a job after the course?

If you successfully complete the course material, receive a certificate, prepare a good CV, have travelled personally and have good PC and keyboard skills you have a very good chance of finding a position.

We recommend you take any job your are offered, gain some experience, wait at least a year and then take a look at what is available for someone with your skills. If you need to brush up your CRS skills, simply buy some additional hours and do some extra practice making bookings, issuing e-tickets etc.

7. What sort of timeframe am I looking at before I can apply for jobs?

Once you have completed the Introduction to the Travel and Tourism Industry course and successfully completed a computer reservations programme (holding a Statement of Attainment for this Unit of Competency) then you may actively start applying for jobs.

8. Who wrote these courses, are my tutors in the Travel Industry?

Definitely, all our directors, staff, writers and tutors are involved in the travel industry with many years experience and professional education qualifications. The interactive GDS and IATA FAres courses were written by industry professionals in conjunction with IT specialists.

9. Can I pay in instalments?

As most of our courses are single units and the course fees very keenly priced, we do require full payment on registration as you get immediate access to all course content. The GDS course can have a split payment (Half to start and half at mid point)

10. To get a job in travel, how many of these courses should I take?

If you have good PC and keyboarding skills, have had a job with customer service experience and some personal travel experience, it should not be too difficult to enter the travel industry.

We suggest you learn about the travel industry on our “Introduction to the Travel and Tourism Industry” course and then take a CRS course, the Galileo and Sabre or Amadeus GDS courses are great for beginners. This will give you the knowledge and the skills to apply confidently for an entry level position.

11. Do I need to be disciplined to take this course

You do need to be able to set aside a certain amount of time each day or every second day for optimal benefit of the interactive skills courses. If you leave too long between lessons you will forget and have to revise material thus wasting time that could be better spent. Some people study only every weekend and still do very well, a passion to work in the Travel Industry certainly helps.

12. Do I need a Travel Agents’ licence to operate in Australia?

From 1st July 2014 there will be no requirement to hold a Travel Agent’s licence.

13. How do I enrol for a course?

You enrol for a course by clicking on the “Enrol Now” or “Enrol Online Now” buttons next to the course you wish to enrol in. This will take you to a secure payments area hosted by PayPal, the industry leader in payment processing, where you enter your details and credit card information.

You will receive a confirmation email of your payment and within 24 hours you will receive you log-in details to access your course.

If your course has a workbook, this will be posted to the postal address you supply.

14. Is it safe to enrol online?

Yes! Your payment is processed securely by Paypal and Hayton does not keep any of your credit card information on file. Your personal details are kept secure in Hayton’s system and we do not give any of your details to any third parties.

15. Is there another option?

Not at the moment, PayPal is a secure online payment option for an online course.

16. How will I know my enrolment has been received?

You will receive an e-mail confirming payment your payment has been received (this will come from Paypal) and the enrolment will be processed within one business day. You will receive a second acknowledgement e-mail from us with a Student Profile attacjhed. This has to be completed for our records and once this is done you will either access your course or some pre-course reading.

17. How long after I send my completed registration can I start my course?

You have access to the online material within 24 hours for most courses, workbooks  take slightly longer to arrive, depending on where you live but you may always begin the pre-course information reading.

18. I’ve never studied online before, will I get some Training Tips?

Yes, each course comes with its own online training tips. These are available online as part of the pre-course information reading before the User Number and ID are e-mailed to you. You must confirm you have read these before the course log-in details are forwarded.

19. What happens next?

We e-mail your User number and password or any codes you need to access the course/s along with some further instructions.

20. How much time must I spend studying each week?

This is totally up to you, but we advise one lesson every 2 or 3 days. Probably 4 to 5 hours a week will enable you to finish most courses within the designated timeframes.

21. Can I get help if I need it?

Yes, of course. Online help is available and explanations on how to get it are outlined in the pre-course information reading.

If you are stuck at any point e-mail support@haytoncollege.com.au and one of our tutors will respond asap.

22. Are there any tips for online learning that you can give students?

Yes! They are available with the pre-course information reading.

23. English is not my first language, will that matter?

If you have studied English at school or university and have a competent knowledge you will be fine. We have staff who are English as a Second Language trained who will be able to assess whether the course will suit you. We have students from all around then world, very few have ever had a problem as the courses are really in the universal travel language of easily understood codes.

If you want to work in travel and your English is not of a very high standard, we suggest you take further studies as improved English speaking skills will help you get a job – anywhere in the world.

24. I don’t understand what you mean by skills based “interactive”?

The computer reservations courses teach you the skill of making airline seat reservations, the course explains what is done and then you actually practice doing it. You use industry airline, city and airport codes and learn to make, retrieve, amend and cancel international air itineraries just the way travel industry professionals do.

25. How do the assessments work?

The first part of the assessment process is completed online and feedback is available at this point.

There is also a practical local skills and knowledge  assessment or assignment which must be completed prior to certificate issuance. Each student is advised of assessment procedures on registration (online pre-course information) and again prior to the final assessment.