Course Information

Reservations, Fares and e-Ticketing using a GDS, also called a CRS.

$555.00

The main tool of the Travel Industry is the Computer Reservation System (CRS for short). These computerised booking systems are more correctly known as Global Distribution Systems or GDS. Using a GDS effectively is the key skill of Travel Industry employees in areas where reservations for travel product are made. In Australia and New Zealand, Sabre, Galileo & Amadeus reservation systems are used on a daily basis by airline, travel agency and tour company employees and it is demonstrating competence in these skills that will help you land your first job in travel! if you work consistently though the course, this interactive course will give you these essential skills and a recognised certificate within the next 3 months – it’s a comprehensive introduction to the industry’s reservations skills and knowledge!


Delivery Online with Interactive "hands-on" practice - just like working in the real world of travel!
Duration 40 Online Hours + up to approximately 20 hours on exercises supplied in worksheets and completed online in the GDS.

Using a computer reservation system!

These reservations systems are also called Global Distribution Systems (GDS) or CRS (Computer Reservations systems). They are used in airlines, tour wholesalers and other areas where staff make bookings for clients’ airline seats, hotel rooms and car rental vehicles. Includes automated fares and e-ticketing.

There is no need to learn all the systems. Just learn one well and if necessary down the track, it’s easy to convert to another.

The Course Fee includes one to one student support if/when required, final assessments and a Certificate of Competence.

Duration: 45 hours online access – the allocated hours cover all lessons,exercises, revision and assessments) and final assessment completion (approximately 3 hours total).

On average this course take students around 3 months to complete. This, of course, depends on your work commitments and some students will complete the course in a shorter time.  You have access to the course for 6 months as taking longer than this may reduce the effectiveness of your skills retention between lessons, we can, however, sometimes extend this if your circumstances change.

What you will learn:

Travel Agents’ Computer Reservations System are usually known as GDS (Global Distribution System) They are used for booking a range of travel products and services not just airline seats.  On this interactive course which turns your PC or MAC into a simulated GDS, you will learn how to check for product availability (airline seats, hotel rooms and car rental vehicles),. You will learn to make and change client bookings, quote airfares, issue e-tickets plus many more travel industry processes – you will actually be doing what Travel Industry Employees do each day while learning a great deal about the airline and agency sectors, including much of the language of travel. You can select from the following system Amadeus, Galileo or Sabre.

To register:
Simply click on the Enrol Now button and follow the prompts. You will receive an e-mail acknowledging your registration.

After Registration:
You will receive an e-mail acknowledging your registration and a Student Profile to complete for your records. A receipt for the course fee will be sent to your e-mail address. After your enrolment is processed, (may take up to 24 hours depending on the time/day you register) an Account ID and Password will give you access to the course which is divided into topics, lessons, drills and exercises followed by quizzes and final assessments to demonstrate competency. It is important to take each quiz as the questions reinforce the learning process and help you to remember the Key Learning Points. You should complete the material within 3 – 4 months ideally for maximum retention but you have access to the material for 6 months after registration  – at which time your access will expire. By this time you should have also completed the final assessment tasks.

Requests for an Extension:  Naturally, if you have any problems meeting this deadline we will consider an extension, please e-mail the College outlining the reasons for your request. If additional hours are needed a fee will be required.

Industry Recognition: 
On demonstration of competence and successful completion of this unit an industry recognised certificate will be issued

 

PREREQUISITES

This is a stand alone course, with no formal prerequisites except the knowledge and skills required to use a computer to access the Internet. A good level of English will also help.

If you know something about the industry and how it works it will be a great help so, if you are not currently working in the industry you should consider taking the Introduction to Travel & Tourism course to give you the background to the travel industry.

PC and keyboard skills are considered necessary for travel industry employment. To improve keyboard skills why not take a Typequick course?

SYSTEM REQUIREMENTS

Hayton College courses are accessed from a computer using the internet.

Minimum system requirements are:

Broadband Internet access with low latency Device with a minimum screen resolution of 1366 x 768 and a separate keyboard Desktop Browsers: Firefox 62 or higher, Google Chrome 69 or higher, Safari 11.1 or higher Mobile Browsers: Safari 11.4 or higher, Android Browser 67 or higher, Chrome for Android 71 or higher, Firefox for Android 64 or higher

Monitor at 1024 x 768 resolution or higher

Internet Explorer 6.1 and higher or Firefox 1.5 and higher (Firefox 2.0+ recommended)

HOW TO ENROL

Use the "Enrol Now" button at the top of this page.

When you enrol you'll be taken to a secure PayPal payments page where you confirm your course and enter your credit card details.

There are no additional fees or costs and we don't keep your credit card details on file. All our payments are processed by PayPal, so you can be confident in the security of your purchase.

Once your payment has been processed, you'll receive a confirmation email and, within 24 hours, an email with the access details on how to log in to your account and start your course.

ASSESSMENTS

Progressive online and workbook assessment with final assessments that combines background knowledge with CRS/GDS skills.

Who is this course for?

This interactive skills based training is designed for people with no previous travel workplace experience using a GDS who wish to work in operations areas of the Industry. This could include working for an airline in the Reservations or Fares & Ticketing department, a Ticket Consolidator, Tour Operator or as a Travel Agent Travel Consultant. Train to use Amadeus, Galileo or Sabre.

This is a stand alone unit that can be assessed and recognised as a workplace function. Performance criteria must be met by candidates to demonstrate competence in key elements during the final assessments - in reality demonstrations of competence.

Amadeus - Course Content

How to Operate the Amadeus GDS and Navigation Tutorial,/p> Course introduction, signing into Amadeus, encode and decode  What is a GDS?  Signing in and out of Amadeus  Amadeus GDS Work Environment  Encode cities and airports/Decode cities and airports  Encode and decode airlines/aircraft equipment/countries and states

Timetables

 Similar name lists  Redisplay PNR  PNR subfields/PNR history  Record Locator return Timetables, availability, schedules, access types  Timetable displays/Return timetables  Basic flight availability  Availability from a timetable  Schedule displays  Flight information Return availability, availability change entries, airline alliances  Availability change entries  Airline Alliances, Codeshares, Low Cost Carriers

Building a PNR

 Creating a PNR  Creating the itinerary/Creating name elements  Child and infant passengers  Creating contact elements/ticketing element  Creating a received-from element  Build and end a complete PNR  Priority waitlists  Open segments/ARNK segments Practice building PNRs General remarks, frequent flyer, mailing address, billing address  General remark element  Frequent flyer element  Mailing address element OSI elements, SSR elements  TSA secure flight documentation Cancelling and changing PNR elements  Mandatory elements  Changing ticketing, phone elements  Update name elements  Optional PNR elements  Changing address and general remark elements  Changing OSI elements/Changing SSR elements  Rebooking itinerary segments  Split a PNR in six steps Advance seating requests  Basic seating request  Seating requests with area preference  Seating requests with passenger type Seat maps and booking specific seats  Seat map from a PNR  Seat map from availability  Request specific seats  Modify seating elements  Paid seating Amadeus Rental Car Reservations  Multi-company car location lists  Car encode and decode  Single company car location lists/location lists for a specific area  Vehicle type codes  Multi-company availability  Booking a car  Single company availability/from a PNR  Car availability options  Car rate features from availability/Car terms from availability  Car rate features/car terms from a PNR  Specific sections of car rate features  Car policy Amadeus Hotel Reservations  Introduction to booking hotels  Hotel encode and decode  Hotel location lists  Multi-property hotel availability  Single property availability  Selling hotel rooms  Hotel features from multi-property availability  Specific categories of hotel features  Hotel pricing displays  Hotel sell options  Adding to and changing hotel segments  Delete from a hotel segment  Cancel an entire hotel segment Airfare displays and rules  Classes of service, normal and excursion fares  Fare displays  Fare displays for specific carrier/specific dates/fare type  Fare notes Pricing itineraries  Basic itinerary pricing  Best buy pricing/Stored pricing Issuing tickets  Electronic ticketing overview  Issuing electronic tickets Queues  Taking queue counts  Queue placement  Option element  Accessing a queue Help system and AIS • Includes Quizzes Final Assessment Exam - Workbook Students Exercises and Emulator

Structure: Lessons, Quizzes, 1 final online assessment, 1 final local practical assessment Workbook included

Average Time = 45 hours allocated

The Galileo and Sabre GDS courses follow the above format. all GDS systems access the same information just using different formats to access the information.

Is this course for you?

If you want to work in travel this is the comprehensive training course for you. On successful course completion you will be competent in the skills required to book airline seats, hotel rooms and rental cars for client itineraries, fare quote and issue e-tickets. Choose from Amadeus, Galileo or Sabre.

What do I need to complete this course?

Good English Skills and a genuine interest in the Travel and Tourism Industry. Hayton College courses are accessed from a computer using the internet. Basic PC skills along with keyboarding skills are required to complete Hayton College courses.

My commitment

You must complete the Student Profile e-mailed after registration and you must set aside several hours a week consistently over several months in order to complete the course successfully. You must take all Quizzes, Drills and Exercises in the order in which they appear and keep in touch with your tutors throughout the course

Our commitment to you

Hayton College is dedicated to student support from the moment you register.

Students receive one to one e-mail support from an Industry Expert if you have any queries during the program.

Hayton tutors and trainers all have relevant Industry and Training Experience

Hayton College offers its students:dedicated e-mail support between 8am and 8pm daily. You may also telephone by appointment (use e-mail to ensure your trainer is available) if required, readiness checks prior to quizzes plus additional prepared exercises where required.

For students requiring additional support, tutoring packages are also available.

What jobs can I do on course completion

After successful completion, Students will be able to apply for travel jobs with confidence knowing they can make reservations for clients, issue e-tickets, fare quote etc. Usually these jobs will be in airlines, tour wholesalers, ticket consolidators or as a travel agent / travel consultant.

For people new to the Industry Hayton College recommends students complete Introduction to the Travel & Tourism Industry to gain important background knowledge that will give you confidence at those all important job interviews.

PREREQUISITES

This is a stand alone course, with no formal prerequisites except the knowledge and skills required to use a computer to access the Internet. A good level of English will also help.

If you know something about the industry and how it works it will be a great help so, if you are not currently working in the industry you should consider taking the Introduction to Travel & Tourism course to give you the background to the travel industry.

PC and keyboard skills are considered necessary for travel industry employment. To improve keyboard skills why not take a Typequick course?

SYSTEM REQUIREMENTS

Hayton College courses are accessed from a computer using the internet.

Minimum system requirements are:

Broadband Internet access with low latency Device with a minimum screen resolution of 1366 x 768 and a separate keyboard Desktop Browsers: Firefox 62 or higher, Google Chrome 69 or higher, Safari 11.1 or higher Mobile Browsers: Safari 11.4 or higher, Android Browser 67 or higher, Chrome for Android 71 or higher, Firefox for Android 64 or higher

Monitor at 1024 x 768 resolution or higher

Internet Explorer 6.1 and higher or Firefox 1.5 and higher (Firefox 2.0+ recommended)

HOW TO ENROL

Use the "Enrol Now" button at the top of this page.

When you enrol you'll be taken to a secure PayPal payments page where you confirm your course and enter your credit card details.

There are no additional fees or costs and we don't keep your credit card details on file. All our payments are processed by PayPal, so you can be confident in the security of your purchase.

Once your payment has been processed, you'll receive a confirmation email and, within 24 hours, an email with the access details on how to log in to your account and start your course.

ASSESSMENTS

Progressive online and workbook assessment with final assessments that combines background knowledge with CRS/GDS skills.

What will I learn on this course?

You will learn to encode and decode the world's airports, cities, aircraft, airlines and more. You will learn to check for availability of airline seats, hotel rooms and car rental vehicles, build full reservations, then retrieve them, amend them and cancel them. Next you will learn to quote airfares, read and interpret airfare rules, issue e-tickets for clients and a host of other formats and procedures. You may end up knowing more than many current industry practitioners! You will also get the answers to many of the questions you may have about this dynamic industry.

What equipment do I need to take this course?

Hayton College courses are accessed from a computer using the internet. Minimum system requirements follow:

Broadband Internet access with low latency

Broadband Internet access with low latency Device with a minimum screen resolution of 1366 x 768 and a separate keyboard Desktop Browsers: Firefox 62 or higher, Google Chrome 69 or higher, Safari 11.1 or higher Mobile Browsers: Safari 11.4 or higher, Android Browser 67 or higher, Chrome for Android 71 or higher, Firefox for Android 64 or higher

Q: Will this course help me work out in which sectors of the industry I might like to work?

A:It should do, especially if you have completed the Introduction to the Travel and Tourism Industry program. You will understand the sectors, the companies, their functions, industry terminology and you will know a lot about what travel agents, airline reservations staff and wholesale reservations staff do all day.

What happens after registration?

You will receive an e-mail acknowledging your registration and will be contacted by the College with Log in details within 24 hours of registration. Please complete the Student Profile when you register as a receipt for the course fee will be sent to the address supplied on this document.

What about the course assessment, how is that structured?

Formative assessments take place throughout the course in the form of Online Quizes. It is a good idea to try to achieve 100% in each of these to demonstrate you have understood the content. Successful completion of the final online knowledge assessment and a Hayton assessment leads to the issuance of a certificate. In all assessments you must demonstrate competence in the skills and knowledge required to operate a computerised reservations system. This is a key skill of the industry. Once you know how to use one GDS it is easy to change to another, Hayon also offers some cross-training modules available, contact us for details.

How will this course apply in the workplace?

The knowledge you gain on this course underpins effective performance in many sectors of the industry. Using a GDS effectively is a key part of an employee's work in the industry and this course focuses on training students to be able to contribute in the workplace from the first day on the job!

What will I have at the end of the course?

On successful completion of this skills based subject you will have the knowledge and skills required to use a CRS/GDS and if you have demonstrated competence in all elements of this unit you will also have recognised certification.

Does it make any difference which GDS I learn to use - Galileo, Sabre, Amadeus or Abacus?

None whatever, the structure of each course is the same so are the required elements in which students must demonstrate competence.

PREREQUISITES

This is a stand alone course, with no formal prerequisites except the knowledge and skills required to use a computer to access the Internet. A good level of English will also help.

If you know something about the industry and how it works it will be a great help so, if you are not currently working in the industry you should consider taking the Introduction to Travel & Tourism course to give you the background to the travel industry.

PC and keyboard skills are considered necessary for travel industry employment. To improve keyboard skills why not take a Typequick course?

SYSTEM REQUIREMENTS

Hayton College courses are accessed from a computer using the internet.

Minimum system requirements are:

Broadband Internet access with low latency Device with a minimum screen resolution of 1366 x 768 and a separate keyboard Desktop Browsers: Firefox 62 or higher, Google Chrome 69 or higher, Safari 11.1 or higher Mobile Browsers: Safari 11.4 or higher, Android Browser 67 or higher, Chrome for Android 71 or higher, Firefox for Android 64 or higher

Monitor at 1024 x 768 resolution or higher

Internet Explorer 6.1 and higher or Firefox 1.5 and higher (Firefox 2.0+ recommended)

HOW TO ENROL

Use the "Enrol Now" button at the top of this page.

When you enrol you'll be taken to a secure PayPal payments page where you confirm your course and enter your credit card details.

There are no additional fees or costs and we don't keep your credit card details on file. All our payments are processed by PayPal, so you can be confident in the security of your purchase.

Once your payment has been processed, you'll receive a confirmation email and, within 24 hours, an email with the access details on how to log in to your account and start your course.

ASSESSMENTS

Progressive online and workbook assessment with final assessments that combines background knowledge with CRS/GDS skills.