Terms and Conditions

Essential reading

Timed courses

Computer Reservations Systems Training, and the IATA Fares courses are timed courses. You are allocated a set number of hours in which to complete the course. The GDS/CRS courses (approximately 40 hours) and the IATA Fares courses (100 hours).  Most students find the time allowed to be more than adequate, however if you do need more time, additional hours can be purchased for the CRS/GDS  courses. (See Student Support Tab).  However, the IATA Fares course must be completed in the allocated hours as part of your demonstration of competence. Courses expire after 180 days from first log in and cannot be accessed after that time.

Conditions of Study

By registering for a course and by payment of the course fees, you have agreed to the conditions of study:

  • The work you submit will be yours and yours alone
  • You have read and understood the Copyright and Content information
  • You will notify Hayton Administration in writing (e-mail is fine) if you need to delay or postpone the course completion date.
  • You will complete all online and any written coursework within the timeframe specified for each course.

Student Support Services
Hayton College’s courses are designed to be self-contained.  If you do need additional assistance, one to one e-mail tutoring support is provided.

If you think you need more helps than this tutor support, we can offer tutoring packages. Please contact the College to outline your needs.

Any refund request will be considered on the following basis and must be submitted in writing within 24 hours of receipt of your Log in details.

Introduction to the Travel and Tourism Industry:  As you have access to the entire course on first log refunds are only available if you have not accessed more than the first lesson.  Any refund request for this course attracts a $110.00.00  administration fee.

Computer Reservation System Training:  Only available within 24 hours of receipt of user Login and Password.  Any refund request for this course attracts a $110.00 administration fee.

Some of the GDS course include a  CRS/GDS Workbook which is posted to students when they register for this ocurse.   If requesting a refund you must get the workbook back to us in perfect condition. If you can’t, or if the workbook is damaged or marked in any way, we will have to deduct the cost of this from your refund amount, this fee will be $99 on top of the administration fee.

IATA Fares and Ticketing I and II  Please note: we are unable to refund IATA Fares and Ticketing I & II once you have logged in to the system.

The IATA Fares course Workbook is posted to students when they register.   If requesting a refund you must get the workbook back to us in perfect condition; if you can’t, or if the workbook is damaged or marked in any way, we will have to deduct the cost of this from your refund, this IATA WOrkbook Replacement  fee is $99.00.

In the case of a refund for the IATA Fares course $110.00 administration fee will be deducted from any refund amount. This may be in addition to a non-returned Workbook fee.

No Refund requests will be considered after 6 months from Registration unless special circumstances have been approved by Hayton Administration.

The rest of the Terms and Conditions

Hayton College directors, staff and trainers adhere to strict guidelines regarding Access and Equity. Hayton’s Travel College’s online travel industry training courses are open worldwide to those with access to a PC and the Internet whether from home, in an Internet café or a public library, regardless of gender, socio-economic background, disability, ethnic origin, age or race. English is the international language of the Tourism Industry so a good standard of spoken and written language is required for participating students.

Access to Records
All student records are kept for 30 years as per applicable Legislative Requirements. Please contact Hayton College for results. If you require a reprint of a certificate, an administration fee of $33.00 including postage and handling will apply.

Hayton College has a supportive learning environment, assisting with assessment alternatives depending on individual circumstances which may arise during the programme. Hayton attracts students from around the globe and prides itself on embracing differences of culture and experience providing the means by which all students have the best opportunity to achieve their goals.

The Hayton Community
Participants of all courses (except Typequick) will be considered part of the Hayton community and can gain access to an area of the website which outlines employment opportunities, industry news and student success stories.


Students must complete all assessments in line with course requirements. These are outlined in the pre-course reading which you must confirm you have read and understood before receiving your Access Codes.

Re-Assessment Appeal
You may submit a final assessment a maximum of three (3) times. The initial submission may be followed two more assessments.  In each  subsequent assessment only those questions and tasks that did not demonstrate completnce in the required skills ans knowledge  will be assessed.  If you still do not meet the requirements for competency (that is, you are deemed Not Yet Competent) you may re-enrol to take the course again or discontinue studies in this subject.

If you do not agree with a Not Yet Competent decision you must appeal in writing within 30 days of the assessment results being notified.


Students must complete the official enrolment / payment process on the website and submit to Hayton electronically.
You must also supply a photocopied photo ID – Passport and or Drivers Licence and complete the official Registration Form supplying a USI at the same time.

Students must advise any change of address during the course.

Hayton College does not guarantee employment, however, because of our long-term industry connections and involvement we will do our best to assist where possible.  For further information see the Industry publications available from the Hayton Homepage.

Literacy and Numeracy
As all courses do test a student’s English literacy and numeracy skills we do expect everyone to have a good working knowledge of the English language and have completed a high school education.

Student Responsibilities

These include:

  • notifying the college of any problems which may occur during the programme.
  • notifying the college when the course is complete prior to the final assessment
  • supplying the IATA Workbook for review if requested (must be posted to the office address given at the  time of the request)

Student Worksheets/Exercises/Drills

It is the students responsibility to complete any accompanying workbooks, worksheets or exercises and to ensure safe receipt by Hayton College where required.

Complaints, Grievances and Concerns
Complaints, grievances or concerns must be addressed in writing and forwarded to the Principal, Hayton Travel College (address in request)

All complatins will be dealt with promptly within 28 days of receipt. All concerns will be treated confidentially. Hayton will not act on annonymous or unsubstantiated issues.

If you feel your complaint has not been fully addressed or resolved you have the right of appeal, contact Hayton for details.

Applicable Legislation
Hayton complies with Federal and State/territory privacy Legislation, including the Privacy Act 1988 and subsequent amendments.

The Acts relevant to the operation of Hayton are:

Vocational Education, Training and Employment Act 2000

The Copyright Act 1968

The Anti-Discrimination Act

Recognition of Prior Learning

Recognition of Prior Learning (RPL) the process that recognises a student’s current skills, experience and training regardless of where and when this learning occurred.  Any application for RPL will be based on an entire Unit of Competency

Please contact Hayton for information on the RPL process. A fee will apply for RPL assessment/s

First, please ask yourself:

- Is the skill and the knowledge current?

- Is it authentic – you will have to prove you have the skills and knowledge applied for.

- Is your skill appropriate to the level of the unit of competency?

No unlawful or prohibited use

As a condition of your use of the Hayton Travel College Web Site, you warrant to Hayton Travel College that you will not use the Hayton Travel College Web Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Hayton Travel College Web Site in any manner which could damage, disable, overburden, or impair the Hayton Travel College Web Site or interfere with any other party’s use and enjoyment of the Hayton Travel College Web Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Hayton Travel College Web Sites.


The Hayton Travel College Web Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, ‘Communication Services’), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.

Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.

Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.

Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.

Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.

Conduct or forward surveys, contests, pyramid schemes or chain letters.

Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.

Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.

Restrict or inhibit any other user from using and enjoying the Communication Services.

Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.

Harvest or otherwise collect information about others, including e-mail addresses, without their consent


All contents of the Hayton Travel College Web Site are: Copyright 1997-2018 Hayton Travel College and/or its suppliers. All rights reserved.


The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

Any rights not expressly granted herein are reserved.


Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement under United States copyright law should be sent to Service Provider’s Designated Agent. ALL INQUIRIES NOT RELEVANT TO THE FOLLOWING PROCEDURE WILL RECEIVE NO RESPONSE. See Notice and Procedure for Making Claims of Copyright Infringement.