Course Information

The 3 Course Package

$1,355.00

Why take all 3 courses as a package?
While each can be bought and completed one at a time, if you want to save money, sign up for the knowledge based “Introduction to Travel and Tourism”, an interactive CRS/GDS course (choose from Amadeus, Abacus, Sabre, Galileo) plus the GDS based IATA Fares course on our Special 3 Course Starter Package (Package 3) and you will SAVE $$$.


Delivery Online Interactive
Duration Approximately 160 hours over all 3 courses
Unit of Competency Develop and Update Tourism Industry Knowledge Use a computerisd reservations system Construct normal international airfares plus construct advanced international airfares
Competency Code SITTIND201 SITTTSL308 SITTTSL310 & SITTTSL312

Course Name:

The 3 Course Starter Package offers the following:
Introduction to the Travel & Tourism Industry
Computer Reservations Systems Training
IATA Fares & Ticketing I  & I I (SITTTSL31o and 312)

Course Fees : AUD$1,355

Duration:

Introduction to Travel & Tourism

15 – 20 hours for all lessons and quizzes.

Computer Reservation Systems Training

40 hours online plus revision and final assessment. On average this will take 50 hours and 3 months to complete.

IATA Fares & Ticketing I&II

Approximately an 80 hours online course with printed workbook for fare construction practical exercises. Revision and Final Assessment another 20 hours allowed. You can access the course for 6 months, but it is best to complete it and the assessment within 4 months for maximum retention of the material and total understanding of the IATA mileage system of fare construction.

Unit of Competency:

Computer Reservations System Training
Use a computer reservations system: Choose between Galileo, Sabre or Amadeus.

IATA Fares & Ticketing I&II

Construct normal International airfares includes construct advanced international airfares

Competency Codes:

Computer Reservations System Training

SITTTSL308

IATA Fares & Ticketing I&II
SITTTSL310 and SITTTSL312

What you will learn:

Introduction to Travel & Tourism
This knowledge based course will give you the industry knowledge required to land that first job and start an exciting career in the Travel and Tourism industry. It’s a great course for those deciding whether a career in Travel and Tourism is for them or for industry beginners.

Completing this knowledge based module will give you the background information that normally takes new employees around 2 years to gain. It will also give you the confidence you need at those all important job interviews.

You’ll learn about the Industry’s sectors, companies and their inter-relationships, what the employees of Travel companies do each day and you’ll get answers to the many questions you may have about this dynamic industry. These Questions Answered:

Why is there a Tourism Industry?
What is the “Travel” Industry?
What is a Tourist?
What skills do I need to join this Industry?
Why do people travel?
Where do they go?
What services do travellers need and expect?
Who works in this Industry?
Where do they work?
What do they do each day?
If I join the industry will I get to travel?
How can I understand the jargon?

You will learn about the impacts of tourism, different tourism markets, the industry sectors and their services, major tourism bodies, environmental issues, career opportunities, and the growing importance of e-business. You will also learn to correctly identify the various sources of information on the tourism industry.

The course will train you to update tourism industry knowledge, to monitor current issues of concern to the industry and share updated industry knowledge with clients and colleagues.

Computer Reservations Systems Training
A Computer Reservation system known as a CRS is also called a GDS in some markets. This is a short term for a Global Distribution System. You will learn how to check for airline seat availability, make, amend and cancel client bookings, quote system and promotional airfares, issue e-tickets and many more travel industry processes – you will actually be doing what Travel Industry Employees do each day while learning a great deal about the airline and agency sectors. You can select from Amadeus, Abacus, Galileo or Sabre.

IATA Fares & Ticketing I&II
IATA is the International Air Transport Association – IATA Fares and Ticketing I & II is an online course that will teach you how to calculate IATA fares using your computer reservation systems formats.

Hayton’s IATA Fares and Ticketing I & II course is an industry recognised, well-established course, now been updated for the use of a CRS/GDS.

Why do I need to learn about IATA Fares and Ticketing?

This qualification forms the basis of the required knowledge of global airfares. It will give you the background and training so necessary to understand the world of airfares. The IATA system of fare construction applies when flexible, multi-carrier itineraries are required, they often apply to corporate or business travel for full, economy, business and first class travel. IATA fares offer great flexibility for your client.

You will learn how to calculate normal international airfares using the steps of the IATA Mileage System of Fare Construction using a Computer Reservation System (CRS) – also called a GDS (Global Distribution System).

To register:
Simply click on the Enrol Now button and follow the prompts. You will receive an e-mail acknowledging your registration.

After registration:
You will be e-mailed a Student Profile to complete and return to the College plus a receipt for the course fee.

After your enrolment is processed, you will be e-mailed instructions along with a username and password that will give you access to the course which is delivered entirely online.

Training Tips will be provided.

Qualifications/accreditation/recognition:

Computer Reservations Systems Training
On demonstration of competence and successful completion of this Unit of Competency a nationally accredited and industry recognised Statement of Attainment will be issued. This represents credit towards the current Certificate III in Travel.

PREREQUISITES

This is a stand alone course, with no formal prerequisites

If you know something about the industry and how it works it will be a great help.

If you are not currently working in the industry you should consider taking the Introduction to Travel & Tourism course as well to give you the background to the travel industry that will be helpful.

PC and keyboard skills are however, considered necessary for travel industry employment. To improve keyboard skills why not take a Typequick course?

SYSTEM REQUIREMENTS

Hayton College courses are accessed from a computer using the internet.

Minimum system requirements are:

Broadband internet connection

Recommended Pentium 4 or higher computer with 256mb RAM

Monitor at 1024 x 768 resolution or higher

Internet Explorer 6.1 and higher or Firefox 1.5 and higher (Firefox recommended)

HOW TO ENROL

Use the "Enrol Now" button at the top of this page.

If you pay online (we also accept orders by fax) you'll be taken to a secure PayPal payments page where you confirm your course and enter your credit card details.

There are no additional fees or costs and we don't keep your credit card details on file. All our payments are processed by PayPal, so you can be confident in the security of your purchase.

Once your payment has been processed, you'll receive a confirmation email and, within 24 hours, an email with the access details on how to log in to your account and start your course.

ASSESSMENTS

Progressive online and workbook assessment with a final assessment that combines background knowledge with CRS/GDS skills.

Who is this course for?

This 3 course package is a great course developed for people who are new to the Travel Industry or are hoping to join it or people looking to open their own Travel business

An ideal course for:

People changing careers who would like to know if the travel industry is right for them

People who would like a career in travel but feel they don’t have the knowledge of the industry they will need to be effective in the workplace School-leavers who would like an understanding of the travel industry before making a decision about a career choice

Anyone interested in the Travel and Tourism Industry and its place in the Global Economy.

People wishing to open up their own travel business,but do not know anything about the Travel Industry or have the Skills required, to successfully run a travel company

The 3 Course Starter Package will introduce you to the world and terminology of Travel and Tourism. Ideal for those with no previous industry experience as this course outlines the background information knowledge and skills that industry employees usually take about a year to learn and absorb - all they need to know to apply for jobs and start that entry level position.

This course will give students the confidence to attend job interviews as they will understand the industry’s terminology, sectors, markets, inter-relationships.

Detailed Curriculum

Introduction to Travel and Tourism

The course is divided into topics, each topic is broken into lessons (14) and Online Quizzes. It is important to take each quiz as the questions reinforce the learning process and help you to remember the key learning points. You should complete the material within one month for maximum retention but you have access to the material for 3 months after registration at which time your access will expire. By this time you should have also completed the final assessment tasks.

Detailed curriculum

Lesson One: Welcome to the World of the Tourism Industry.

Lesson 2:Tourism Industry Background - Quiz 1

Lesson 3:What Travellers Need

Lesson 4:The Reasons People Travel - Quiz 2

Lesson 5:Tourists, Types of Tourism and the Industry's Main Sectors

Lesson 6:The Transportation Sector - Quiz 3

Lesson 7:The Accommodation Sector

Lesson 8:Tour Wholesalers, Tour Operators and other Industry Companies

Lesson 9:The Promotion and Distribution Sector - Quiz 4

Lesson 10:Impacts of Tourism Quiz 5

Lesson 11:Tourism Technology

Lesson 12:Tourism Terminology Quiz 6

Lesson 13:Employment Opportunities in the Travel Industry

Lesson14:Revision and Preparation for Assessment - Quiz 7

Computer Reservation System Training

Detailed curriculum

Amadeus GDS Airline Reservations – Part I Agent work areas, AIS, basic and advanced PNR elements, basic flight availability, basic timetables, basic/miscellaneous PNR retrieval entries, book/cancel/rebook segments, calculator functions, calendar functions, cancel/change PNR elements, change/cancel seating elements, clock functions, currency conversion, encode/decode aircraft equipment, encode/decode airlines, encode/decode cities and airports, encode/decode countries, flight details, help system, seat maps/requests/wishes, sign in/out.

Advanced flight availability, ARNK segments, change segment status, direct access, non-homogeneous PNRs, open segments, option element, passive segments, placing PNRs on queue, PNR claim, priority waitlist, profiles, queues, schedule changes, split PNR, waitlist assurance, waitlist segments.

Amadeus GDS Automated Fares and Ticketing – Part II

"Best Buy" pricing, "Best Buy" pricing with automatic rebook, change/delete fare elements, change/modify fare displays, commission element, create TST, delete TST, electronic ticketing, fare displays, fare endorsement element, fare notes, fare routing information, fare rules, form of payment, itinerary pricing, pricing specific passenger types, pricing specific passengers, pricing specific segments, print tickets, print tickets from queue.

Galileo GDS Airline Reservations – Part I ARNK segments, basic and advanced BF fields, basic and advanced BF retrieval entries, basic and advanced flight availability, basic and advanced timetables, book/cancel/rebook/insert segments, calculator functions, calendar functions, change segment status, change/cancel/reboot seat assignments, change/delete/insert BF fields, currency conversion, divide a party, encode/decode aircraft equipment, encode/decode airline names, encode/decode cities and airports, encode/decode countries, encode/decode states and provinces, flight details displays, open segments, passive segments, queues, seat availability maps and assignments, seat configuration maps, schedule changes, sign on and sign off, waitlist segments.

Galileo GDS Automated Fares and Ticketing – Part II

Basic fare quote, "Best Buy" fare quote, fare displays, fare notes, fare quote using connection modifier, fare quote using country modifier, fare quote using form-of-payment modifier, fare quote with passenger selection modifier, fare quote with sale date, fare quote with segment selection modifier, fare quote using stopover modifier, filed fares, North American fare displays, print tickets, print tickets from queue, ticketing modifiers.

Sabre GDS Airline Reservations – Part I Agent assembly areas, ARNK segments, basic and advanced city pair availability, basic and advanced PNR fields, book/cancel/rebook/insert segments, calculator functions, calendar functions, change and delete PNR fields, change segment status, currency conversion, encode/decode, flight details displays, open segments, queues, reduce/divide party, retrieve PNR, passive segments, seat maps and assignments, sign in/out, STARs, waitlist segments, Format Finder.

Sabre GDS Automated Fares and Ticketing – Part II "Bargain Finder" fare search, fare displays, fare rules, foreign currency fare displays, FP line, FP line delete, FP line form of payment, FP line validating carrier, print tickets, print tickets from queue, print tickets with no FP line, rebook itinerary using "Bargain Finder" entry, "Shopper's" fare display, WP entry, WP entry connection indicator, WP entry segment selection, WP entry sell city/ticket city, WP line passenger selection.

IATA Fares & Ticketing I&II

An Introduction to Airfares, IATA Areas and Sub-Areas, Journey types: Oneway, Round trip, Circle trip, Open Jaw, Global Indicators for Fare Construction, GDS entries required to retrieve fares, display mileage and create airfare records, the IATA Mileage System and the IATA Fare Formula - NUCs, MPM, TPM, EMA, EMS, Higher Intermediate Points (HIPs), Limitations on indirect travel: Side trips, end-on combinations, Surface sectors, One-way Backhaul Check (BHC), The Fare Breakpoint, Circle Trip Minimum Check (CTM), Round World fares and the Minimum Check (RWM), Pricing Units, Mixed Class Travel, Currency conversion, Calculating taxes, Linear fare construction e-ticketing

Is it for you?

If you are new to the industry or are looking to join the industry but have no background knowledge or skills, then this is the package for you.

After successful completion of Introduction to the Travel and Tourism Industry you will be able to understand the industry’s terminology, sectors, markets, inter-relationships and gain a background knowledge of the industry which takes years to learn.

After successful completion of the Computer Reservations Systems Training you will be competent in the skills required to book client itineraries, fare quote and issue e-tickets. Choose from Amadeus, Galileo or Sabre.

After successful completion of IATA Fares and Ticketing I&II you will be able to calculate IATA Fares using a CRS, also includes Calculate Normal and Advanced International Airfares.

What do I need

Good English Skills and a genuine interest in the Travel and Tourism Industry. Hayton College courses are accessed from a computer using the internet. Basic PC skills along with keyboarding skills are required to complete Hayton College courses.

My commitment

You will need to read all Training Tips and Instructions sent out with the course Log in details. They need to set aside a certain amount of time per day or week to complete the courses. You need to do only one lesson at a time and then review any notes you have taken. Do the quizzes as they appear. Complete all assessments in the time-frame given.

Our commitment to you

Hayton College is dedicated to student support from the moment you register.

Students receive one to one e-mail support from a current industry practitioner.

Hayton tutors and trainers all have relevant Industry and Training Experience

Hayton College offers its students dedicated e-mail support, telephone and Skype support (at agreed times) if required, readiness checks prior to quizzes plus additional prepared exercises where required.

For students requiring additional support, tutoring packages are also available.

What jobs can I do after

Completing the 3 Course Starter Package is a great first step to landing a job in the Travel & Tourism Industry.

After successful completion students will be able to apply for jobs in the operations areas of the travel industry including: Airline Reservations, tour operator reservations, ticketing consolidators, travel agent / consultants.

PREREQUISITES

This is a stand alone course, with no formal prerequisites

If you know something about the industry and how it works it will be a great help.

If you are not currently working in the industry you should consider taking the Introduction to Travel & Tourism course as well to give you the background to the travel industry that will be helpful.

PC and keyboard skills are however, considered necessary for travel industry employment. To improve keyboard skills why not take a Typequick course?

SYSTEM REQUIREMENTS

Hayton College courses are accessed from a computer using the internet.

Minimum system requirements are:

Broadband internet connection

Recommended Pentium 4 or higher computer with 256mb RAM

Monitor at 1024 x 768 resolution or higher

Internet Explorer 6.1 and higher or Firefox 1.5 and higher (Firefox recommended)

HOW TO ENROL

Use the "Enrol Now" button at the top of this page.

If you pay online (we also accept orders by fax) you'll be taken to a secure PayPal payments page where you confirm your course and enter your credit card details.

There are no additional fees or costs and we don't keep your credit card details on file. All our payments are processed by PayPal, so you can be confident in the security of your purchase.

Once your payment has been processed, you'll receive a confirmation email and, within 24 hours, an email with the access details on how to log in to your account and start your course.

ASSESSMENTS

Progressive online and workbook assessment with a final assessment that combines background knowledge with CRS/GDS skills.

Q. What courses does Package 3 contain?

A. The knowledge based "Introduction to the Travel and Tourism Industry, a comprehensive computer reservations system (CRS) training course which will train you to encode and decode IATA 3 letter city and airport codes, check availability for airline seats, make client reservations, retrieve, amend or cancel them, accurately quote airfares, issue e-tickets plus the IATA Fares and Ticketing programme. See the Course Content tab for further details for both these courses.

Q: On the course "Introduction to Travel and Tourism" will I learn enough to understand the Industry?

A: It's a really comprehensive course, you will learn the equivalent of what it normally takes a new employee about 2 years to absorb.

Q: What can you tell me about Hayton College?

A: Hayton College is an industry recognised Australian private training provider with a long track record of delivering industry standard travel qualifications. Since 2001 this experience and expertise has been available online with unique interactive skills and knowledge based units which assist people to gain the skills and qualifications they need to join this dynamic industry.

Q: I've travelled a great deal, now I want to work in travel, will a travel skills course help me?

A: The Travel Industry's main work skill these days is the competent use of a Computer Reservations System or CRS. It can be difficult to gain that first "foot in the door" job unless you have good PC skills, understand a bit about the Travel and Tourism Industry and can demonstrate that you understand and can use a CRS/GDS. It will definitely look good on your CV and help you land that first job.

Q: I haven't travelled much myself, will that matter?

A: Obviously, it helps but if you haven't travelled you too can succeed to get a foot in the door. Most people who want a job in travel read as much as they can about the industry and the world's destinations. Why not subscribe to our online newsletters to help develop and update your tourism industry knowledge - TIP - you will need to have done this for the final assessment anyway!

Q: What skills and qualifications do I need to start applying for jobs?

A: You definitely need good PC and keyboarding skills, customer relations experience and if you have travelled yourself it helps. It is a good idea to start building up your knowledge and skills base. Why not start with the Introduction to the Travel and Tourism Industry course if you don't know much about the industry and follow that up with a CRS course. Amadeus is widely used in India.

Q. I can't type very well, what can I do about that?

A: No problem, we have a great online programme called Typequick. If you work consistently through the programme you will learn to touch type with speed and accuracy. This improved skill will help you use e-mail, the internet and your CRS more efficiently. Travel Industry jobs need good keyboarding skills but you don't have to be the fastest typist in the world - you must, however, be accurate. Mistakes cost money in a competitive, commission based industry.

Q. What are my chances of getting a job after the course?

A:If you successfully complete the course content and assessments, demonstrating competence in all units, prepare a good CV and follow some interview tips supplied with your certificates, have good PC and keyboard skills you have a very good chance of finding a position quite quickly. We recommend you take any job your are offered, gain some experience, wait at least a year and then try to find your ideal job.

Q: What sort of time-frame am I looking at before I can apply for jobs?

Once you have completed the Introduction to Industry programme and successfully completed the CRS programme then you may start applying for jobs.

Q: Are my tutors in the Travel Industry?

A: Definitely, all our directors, staff, writers and tutors are involved in the travel industry with many years experience plus professional education qualifications.

Q: Can I pay in instalments?

A: As most of our courses are single units and the course fees already keenly priced, we do required full payment. This is because you get immediate access to all course content. We can, however, offer a payment plan of 2 equal payments for the Computer Reservations courses.

Q: To get a job in travel, how many of these courses should I take?

A: If you have good PC and keyboarding skills, have had a job with customer service experience and some personal travel experience, it should not be too difficult to enter the travel industry. We suggest you learn about the travel industry on our Introduction course and then take a CRS course: Amadeus is widely used in India. This will give you the knowledge and skills to apply confidently for an entry level position.

Q:Do I need to think about when I take an Online course?

A:You do need to be able to set aside a certain amount of time each day or every second day for optimal benefit of the interactive skills courses. If you leave too long between lessons you will forget and have to revise material thus wasting time that could be better spent. Some people study only every weekend and still do very well, a passion to work in the Travel Industry certainly helps.

Q. How do I enrol or register for a course?

A:You enrol for a course by clicking on the "Enrol Now" or "Enrol Online Now" buttons next to the course you wish to enrol in. This will take you to a secure payments area hosted by PayPal, the industry leader in payment processing, where you enter your details and credit card information.

You will receive a confirmation email of your payment, and within 24 hours you will receive you login details to access your course. If your course has a workbook, this will be posted to you when you enrol.

Q: Is it safe to enrol online?

A: Yes! Your payment is processed securely by Paypal and Hayton does not keep any of your credit card information on file. Your personal details are kept secure in Hayton's system and we do not give any of your details to any third parties.

Q:Is there another option?,/p> A: We can also take payment via a faxed authority, please contact us for details.

How will I know my registration has been received? You will receive an e-mail confirming payment your payment has been received (this will come from Paypal), and the enrolment will be processed within one business day. You will receive a second email from us with details to access your enrolment. How long after I send my completed registration form can I start my course?

You have access to the online material within 24 hours for most courses, workbooks may take slightly longer to arrive, depending on where you live but you may always start lesson One. Q: I've never studied online before, will I get some Training Tips? A: Yes, each course comes with its own online training tips. These are sent to the student after enrolment before the User Number and ID are e-mailed to you. You must confirm you have read these before beginning the course. Q: What happens next? A: We e-mail your User number and password or any codes you need to access the course/s along with some further instructions. Q: How much time must I spend studying each week? A: This is totally up to you, but we advise one lesson every 2 or 3 days followed by the applicable workbook lesson. Probably 4 to 5 hours a week will enable you to finish most courses within the designated time-frames. Q: Can I get help if I need it? A: Yes, of course. Online help is available and explanations on how to get it come out with the First log in instructions. If you are really stuck you may make an appointment to speak to one of our tutors on our 1 300 numbers. Q. Are there any tips for online learning that you can give students? A: Yes! They come out to you by e-mail with your access codes. Q: English is not my first language, will that matter? A: If you have studied English at school or university and have a competent knowledge you will be fine. Below that perhaps call and talk to us, we have staff who are English as a Second Language trained who will be able to assess whether the course will suit you. We have students from all around then world, very few have ever had a problem as the courses are really in the universal travel language of easily understood codes. If you want to work in travel and your English is not of a very high standard, we suggest you take further studies as improved English speaking skills will help you get a job – anywhere in the world.

Q: I don't understand what you mean by skills based "interactive"?

The CRS courses teach you the skill of making airline seat reservations, a lesson explains what the process is and then you actually practice doing it. You use industry airline, city and airport codes and learn to make and read international air itineraries just the way travel industry professionals do.

Q: How do the assessments work?

A:The major part of the assessment process is done online and marked immediately for feedback if required. There is then an assessment downloaded form the website, completed and uploaded. You must demonstrate competence in all elements.

PREREQUISITES

This is a stand alone course, with no formal prerequisites

If you know something about the industry and how it works it will be a great help.

If you are not currently working in the industry you should consider taking the Introduction to Travel & Tourism course as well to give you the background to the travel industry that will be helpful.

PC and keyboard skills are however, considered necessary for travel industry employment. To improve keyboard skills why not take a Typequick course?

SYSTEM REQUIREMENTS

Hayton College courses are accessed from a computer using the internet.

Minimum system requirements are:

Broadband internet connection

Recommended Pentium 4 or higher computer with 256mb RAM

Monitor at 1024 x 768 resolution or higher

Internet Explorer 6.1 and higher or Firefox 1.5 and higher (Firefox recommended)

HOW TO ENROL

Use the "Enrol Now" button at the top of this page.

If you pay online (we also accept orders by fax) you'll be taken to a secure PayPal payments page where you confirm your course and enter your credit card details.

There are no additional fees or costs and we don't keep your credit card details on file. All our payments are processed by PayPal, so you can be confident in the security of your purchase.

Once your payment has been processed, you'll receive a confirmation email and, within 24 hours, an email with the access details on how to log in to your account and start your course.

ASSESSMENTS

Progressive online and workbook assessment with a final assessment that combines background knowledge with CRS/GDS skills.